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 DESTINATION
 Assessment
Both home and host countries players need to get to know the executive
and his/her family's needs, so that all can work in synchronicity. Team
players are the success key to a smooth transition between home and host
locations. This stage consists of interviews and debriefing that
is expected to lead to a strategic plan for conducing a hassle-free
and effective expatriation program.
Acquaintance
Trip
The purpose of this trip is to lay out live Brazilian way of living and
Living In Brazil® as it is so
that misassumptions don't get on their way of adapting later on to Brazil.
This familiarization trip is the key to a successful and healthy acceptance
of the differences of the new location.
Program:
1-day program or 2-day program, including face-to-face and back up support.
Program length depends on the destination city and/or company and family's
needs, covering, but not limited to:
 City
Tour.
Geographic
Orientation.
Cost
of Living - groceries, garment, furniture and home appliances and
general shopping overview.
Property
samples - house and apartment.
Hospitals.
Schools.
Cultural
aspects.
Legal and
practical procedures Overview (immigration, cultural, educational,
customs approach).
Home-Hunting
Program
We intend, through our Home-Finding program, to save time and money
to our corporate client as well as minimize hassles and bureaucracy
to families. We advocate for our clients' best interests by negotiating
legal terms, prices, diplomatic clauses and liveable and safety conditions
of the property. During that time, families are assigned a single-point
manager to help coordinate different players with the focus of find and
securing a property as soon as possible. Once property is chosen, our
same representative should assist the family with any post-move issues.
Though
each program will differ according to the specific needs of each expatriate
family, basically the following services throughout the course of the
program should be covered.
Program:
A minimum of a 2 and a maximum of a 5 day program, including face-to-face
and back up support. Program length depends on the destination city and/or
company and family's needs, covering, but not limited to:
Property
prospecting and pre-visits to housing options by our company representative.
Counselor-accompanied
real estate appointments.
Help with
identifying and selecting a home.
Assistance
with lease negotiations and finalization of lease observing clients' interests.
Inspection
report and technical details by an engineer, if necessary.
Arrangement
for telephone installation and utility hook-ups.
Home repairs
and maintenance.
Follow-up
occupancy.
Expiration
and adjustment dates.
Hot Line
for related issues.
Settling-In
Program
Our mission , throughout our assistance, is to help families accommodate
in Brazil as early and comfortably as possible, and to make them
reach the adaptation level soon so that they can reach the beautiful
feeling of belonging. Our satisfaction is when we they re-conquer
their autonomy, leading the same life they use to in their country, though
in different context.
Program:
A minimum of a 1 and a maximum of a 5 day program, including face-to-face
and back up support. Program length depends on the destination city and/or
company and family's needs, covering, but not limited to:
Furnishing
- rent, purchase or shipment clearance.
Assistance
with local and international schools.
General
advice and recommendations on all aspects of Living
In Brazil®.
Opening
bank accounts.
Driving
regulations.
Spouse
activities including coursework, volunteer activities and expatriate
organizations.
Understanding
Brazilian health plans.
Understanding
public transportation systems.
Nannies
and domestic help.
Leisure
activities and shopping.
Ongoing
telephone support for advice and service referrals.
Shipment
Coordination and Clearance Program
Moving belonging from one country to another is tiresome and bureaucratic.
Unplanned shipment and unmet timeframes are frustrating and cause emotional
stress and money. Customs clearance is another stress adding factor. Through
our Shipment and Clearance Coordination Program, we intend to save time,
money and avoid double costs to employer while helping families plan their
move, in concert with visa, home renting and schooling
deadlines.
Program:
Needs
Assessment.
Prospecting
of movers door-to-door.
Coordination
of visits and estimates.
Fees and
timeframe negotiation.
Sea shipment
coordination.
Air shipment
coordination.
Road shipment
coordination.
Storage.
Customs
clearance coordination:
Temporary
stay - bank guarantee,
Temporary
stay - employer guarantee,
Permanent
stay - import duties.
Value
added services
Single-point
management so that delays, negligence and penalties are avoided.
Helping
prepare belonging list before departure.
Follow
through door-to-door process with local movers and agencies.
Follow
up on expiration dates.
Helping
prepare belonging list before return.
Cancellation
of customs records upon repatriation.
Pet
Shipping Program
We coordinate shipping pets as accompanied luggage and advise with legal
and health procedures so that quarantines are avoided.
Car Assistance
We facilitate the stressful and bureaucratic process of acquiring a car
in Brazil. Also, we help clarify the cultural differences, and
false cognates, of the terms Lease, Purchase and Rental:
Needs
Assessment.
Accompaniment
to car Dealer's.
Test Drives
scheduling.
Price Negotiation.
Insurance
coverage coordination.
Paperwork.
Car registration.
Schooling
Program
We facilitate the schooling enrollment through:
Survey
of all accredited multi-lingual schools in Brazil.
Contacts
and advice of families about curriculum systems.
Accompaniment
to selected schools.
Coordination
of tests and enrollment process.
General
Cultural Aspects
Bringing to our clients' consciousness how things are done in Brazil is
the mission of this intercultural 5-hour session. Perception of cultural
differences is a process too, and we allow that to happen through
our personalized contact with our clients.
We
suggest this session as an interim awareness stage for busy clients, as
it is basically straightforward and easily comprehended. To learn more
about human interactions, interpersonal relationships, the
feeling of belonging and mastering your life in the
new context, click here:
Spouse
Integration Program
Intercultural Awareness Program Window to Brazil.
Home Maintenance
It´s a headache for locals to deal with contractors and home supply
stores and manage time, spouse and family expectations, while at the same
time protecting one's productivity against stress. So imagine the same
for foreigners who don't speak the language and understand how things
are done.
We employ a great
network of well-selected, trained and certified engineering companies
so that we can better refer you to home maintenance coordination programs,
that can be contracted on an hourly basis or by project. Clients can chose
how and when to take advantage of this assistance during the processes
of:
Home-Hunting.
Settling-In
stage.
Departure.
Some
professionals are, but not limited to: engineers, architects, decorators,
designers, electricians, plumbers, painters, landscapers, pool-men, bricklayers,
carpenters, cleaners, etc.
Emergency
Assistance
Problems like to arise when we least expect them, and dealing with them
alone, especially in a foreign country, can be difficult and often frightening.
That's why we like
to stand by our clients in times of need and distress, and offer our emergency
services, which clients are urged to use in times of serious emergencies.
We offer these services
24 hours-a-day, beyond working hours, which must be used for emergencies
such as:
electric
(surges) and water (leaks) problems
locksmiths
health
emergencies
accidents
In order to contact
us, please call (55-11) 9978-8996. If you are unable to reach us immediately,
please leave a message detailing your name and contact information, and
the type of emergency, and will be in touch with you in a short period
of time.
Please use this number
in case of emergency only. Common problems can be informed to your counselor
during regular work hours, Monday thru Friday, from 8:00 a.m. to 6:00
p.m. (São Paulo time).
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